Buyer Protection Policy

Richlook puts the cause of Buyer Protection policy at the highest magnitude with all its standard corporate practices to be found to be pivoted around an essential Buyer centric approach. The integrity towards the pursuit of Serving customers with the best of products and after-sales service elements are found to be deeply ingrained in the cultural ethos and corporate rituals that loom large in Richilook.in.

We at the core of our corporate practices maintain a sincere approach towards our commitment to protect our valued users in every possible way from any unscrupulous trade practices. Any such spurious malpractices purported to impact the interest of the buyers adversely are to be dealt with iron-handedly and anyone from within the organization be it an employee, vendor and or any stakeholder in any capacity found guilty of indulging in such irresponsible activities which are vehemently condemned by the organization will be identified, met with harsh consequences and thereby prosecuted in the court of law following legal remedies recommended in the provision of the law of the land.

Strive to procure genuine products

  • Richlook India Pvt Ltd guarantees to sell only genuine products to customers sourced from licensed vendors through Richlook.in
  • Richlook fabrics and textiles are procured from the best of the suppliers in the country and from around the world as well. We do maintain a wide network of trusted associates and logistics partners who help us offer the best in-class fashion apparel to our buyers at a reasonable price.
  • In Richilook, we maintain a multilayered quality control arrangement to mandate the movement of goods to pass through quality checkpoints in order to ensure a zero-tolerance policy with the products that finally get delivered to the clients.
  • Every single unit of product is scanned and checked manually to sort out the defective ones as against those that stand eligible for despatch to the customer after getting qualified in quality checks that usually happen through successive stages.
  • We maintain a wide portfolio of products cut into a vivid range of categories offering a diversified pool to choose from.
  • We have designed our website with an innovative and interactive interface to ensure an immersing experience to our users while navigating through the website.
  • One can browse through the SKUs across the category quite conveniently with an interactive interface to toggle around the products from all the possible directions.

Replacements

  • Exchange request for any Order should be submitted within 15 days of receiving the Product.
  • Exchange shipment will be initiated only upon receiving of the product
  • A replacement will depend upon the availability of the product
  • In case the product was damaged in your possession, We will not be under any liability to process the replacement
  • Damaged/ Missing/ Empty Packages need to be exchanged within 2 days of receiving the product
  • Order Replacement can be done in the following cases:

        -Wrong Size/ Color/ Style/ Quantity

        -Defective/ Damaged

        -Not as per description

  • Package should have the original Price tag and Packaging slip for the exchange claim

 

Shipping Policy

Richlook.in offers a well networked and cohesively orchestrated delivery and shipping ecosystem interweaved through the strong presence of logistics partner and supply chain intermediaries working together in tandem to ensure timely and efficient delivery of goods at the doorstep each time the order is placed.

The logistic associates engaged with Richlook have been screened and thereby given approval following a rigorous screening mechanism clubbed with strict selection criteria in sync with the global standard of industry practices built around assessing the credentials and testimony of a logistics vendor before allowing them to go onboard.

  • The fleet of trusted associates being deployed in Pan India supported by adequate logistical infrastructure having been put in place is the reason why we are so well connected with all our customers no matter where they are stationed in the country provided only a few places where we haven’t reached yet.
  • We are expanding our reach almost every passing day to make our delivery services available even in the farthest corner of the country. More people are also pouring in the process to help us go hyper-local in order to cover every single street, lane, and by-lane in the entire country.
  • We always stand true to our commitments to meet the delivery timeline as promised during the time an order is being placed. In the event of any unavoidable circumstances, the delivery might get delayed or even postponed with no one to be held accountable for the breach of the promise made by the website authority.
  • Timeline is usually being decided based on the consideration of several factors like availability of a particular product in the inventory, distance to be covered to get the consignment delivered at the customer’s place, the extent of the strength of logistical support in a particular area and the degree of fragility of a product.
  • In case of any product getting misplaced in transit, the loss will solely be borne by the website itself.